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Store Policies
Placing an Order TOP
Baker’s Village Garden Center offers excellent customer service. We are experts in helping you pick out that perfect gift whether it is for a baby, friend, wedding, birthday or something for yourself!
Phone: (614) 889-9407 (Monday-Friday 9am-5pm, Eastern Time)
To place an order, click on the “Add to Cart” button next to each item. When you are finished shopping, select the “View Cart” link and proceed to checkout.
General Information TOP
Baker’s Village Garden Center & Gift Shoppe
9267 Dublin Road
Powell, Ohio 43065
Phone: (614) 889-9407
Website: www.BakersVillageGardenCenter.com
Sales Tax TOP
A sales tax of 6.75% is added to orders shipped to Ohio addresses. Sales tax is not charged on shipments to gift recipients outside Ohio.
Payment Options TOP
For your convenience, we offer a Secured Shopping Cart via Pay Pal where you may use your credit card for on-line ordering. If you experience any difficulties in placing an order, please contact us.
Pay Pal is free and easy to use. You can pay by American Express, VISA, MasterCard, Discover and e-check or directly from your bank account. If paying with an e-check, it must clear before shipment can be made. E-Checks can take 3-5 days to clear. Please remember this if your order has a dead line.
We do not accept cash, or CODs.
Security TOP
At Baker’s Village Garden Center, we utilize 128-bit Secure Socket Layer technology to keep your confidential information safe. If you experience any difficulties in placing an order, please contact us.
Telephone Orders TOP
We encourage you to order online for the fastest possible service, but feel free to call in your order. Call us at (614) 889-9407, weekdays from 9am-5pm Eastern Time.
International Orders TOP
At this time, we accept orders from international customers who are shipping to addresses in the U.S. only. We are unable to ship to international, APO & FPO addresses, US Territory addresses, and PO Boxes.
Privacy Policy TOP
At Baker’s Village Garden Center, your privacy is important to us! All personal information is confidential and will not be shared with any third parties unless forced to do so by law. Please feel free to contact us with questions and concerns.
Return Policy — Online Store Only TOP
At Baker’s Village Garden Center, we are confident the quality of our merchandise will meet, if not exceed your expectations. If you are not satisfied with your purchase simply follow the instructions below.
Baker’s Village Garden Center will accept returns within 14 days of purchase with a valid receipt. Pending inspection, a credit or refund will be issued for the item value. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are non-refundable.
If you have received damaged or defective merchandise, please call Customer Service at (614) 889-9407.
Important: Shipping and Handling fees are non-refundable
Return Address
Baker’s Village Garden Center & Gift Shoppe
Attention: Returns
9267 Dublin Road
Powell, Ohio 43065
Return Policy — Garden Center, Gift Shoppe and Floral Design Studio TOP
GIFT SHOPPE
All returns or exchanges are to be made within 14 days of purchase date. Upon presentation of a cash register receipt, the customer may receive either a cash refund, charge card credit or exchange the item for other merchandise in the store.
(MC or Visa charge slips do not qualify as cash register receipts.)
Returned merchandise must be in original condition.
Seasonal merchandise may not be returned or exchanged after the occasion ---
(i.e. Easter, July 4th, Halloween, Christmas)
Sale merchandise may not be returned or exchanged.
FLORAL DESIGN STUDIO
Silk floral arrangements—due to the fragile nature of our floral creations, returns or exchanges are to be made within 24 hours of purchase date. Upon presentation of a cash register receipt, the customer may receive either a cash refund, charge card credit or exchange the item for other merchandise in the store. (MC or Visa charge slips do not qualify as cash register receipts.)
Special Orders are non-returnable.
GARDEN CENTER
To preserve the integrity of our healthy plant stock, live plants may not be returned or exchanged.
Shrubs and Trees are guaranteed at 50% of the purchase price within 1 year of the purchase date. Guarantee void if plant isn’t given proper care and watering. Upon presentation of a cash register receipt, the customer may receive either a cash refund, charge card credit or exchange the item for other merchandise in the store.
(MC or Visa charge slips do not qualify as cash register receipts.)
Roses are NOT included in this guarantee.
Returns & Exchanges on items that Lost, Delayed or Damaged TOP
Baker’s Village Garden Center is not responsible for lost, delayed or damaged items that are being returned. Please send all returns with insurance and delivery confirmation.
Note: All packages send via UPS or FedEX are traceable and automatically insured for $100.
Shipping and Delivery TOP
At Baker’s Village Garden Center, our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, factoring in destination, weight and size of items.
The exact shipping amount for your entire order will be calculated and displayed at Checkout.
Baker’s Village Garden Center will ship your order within 24 hours after the order is placed.
Delivery Methods TOP
Baker’s Village Garden Center ships merchandise via UPS, USPS, and FedEX.
Please note that I am unable to arrange delivery to PO Boxes.
Delivery Time TOP
| Shipping Method |
When in stock items will arrive |
| Standard Delivery |
5-7 business days (Monday-Friday) |
| 2 Day Express |
Orders placed by noon Pacific Time will be delivered in 2 business days. |
| Next Day Air |
Available to most destinations. Orders placed by noon Eastern Time will be delivered by the end of the following business day.
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Shipping Rates TOP
Shipping and handling charges are based on the value of the merchandise shipped to each address using the chart below.
| Total Cost of Merchandise |
Standard Delivery |
2-Day Express |
Next Day Air |
| Per Shipping Address |
| Up to $15.00 |
$4.95 |
$15.95 |
$32.20 |
| $15.01 - $25.00 |
$6.95 |
$18.65 |
$35.90 |
| $25.01 - $35.00 |
$7.95 |
$21.40 |
$39.30 |
| $35.01 - $45.00 |
$8.95 |
$24.35 |
$42.95 |
| $45.01 - $65.00 |
$10.95 |
$27.70 |
$45.60 |
| $65.00 - $95.00 |
$13.95 |
$30.35 |
$49.15 |
| $95.01 - $125.00 |
$16.95 |
$33.35 |
$52.50 |
| $125.01 - $145.00 |
$19.95 |
$36.65 |
$55.85 |
| $145.01 - $220.00 |
$21.95 |
$40.25 |
$59.45 |
| $220 – Above |
$24.95 |
$43.60 |
$62.95 |
Additional Delivery charges may apply to items that are too large or bulky to be accommodated by our standard shipping charges.
Shipment Refusal TOP
Customers who refuse to accept delivery of any order will be held responsible for all postage and handling fee’s associated with the delivery.
Tracking Your Order TOP
You may track the status of your order by clicking here, after which you will have to enter your e-mail address and order number. Through this system you will be able to retrieve your entire order history with our online store.
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