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9267 Dublin Road | Powell, Ohio 43065 | 614.889.9407
Baker's Village Garden Center and Gift Shoppe, near Columbus Ohio

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FAQ


Return Policy Garden Center, Gift Shop and Floral Design Studio TOP

GIFT SHOP & FLORAL STUDIO

All returns or exchanges are to be made within 14 days of purchase date. Returned merchandise must be in original condition. Upon presentation of a cash register receipt, the customer may receive either a cash refund, charge card credit or exchange the item for other merchandise in the store.  (MC or Visa charge slips do not qualify as cash register receipts.)    See Exceptions Below:

Silk Flower Arrangements - Due to the fragile nature of our floral creations, approval time will be limited to a 24 hour grace period.

Wall picture art must be returned in 72 hours.

All special orders are non returnable.

Seasonal merchandise may not be returned or exchanged.

Sale merchandise may not be returned or exchanged.

CHRISTMAS GIFT RETURN POLICY

Christmas gifts must be returned before January 1 for an even exchange only.  Returned item(s) must be accompanied by a receipt or gift receipt.  Sale items are non-returnable or exchangeable.  Floral arrangements remain at the normal 24 hour return policy.

GARDEN CENTER

To preserve the integrity of our healthy plant stock, live plants may not be returned or exchanged.

Trees and shrubs are guaranteed for 1 full year.  Replacement will be made at 50% of the original purchase price.  Must have cash register receipt and return plant material to receive an adjustment. 

Guarantee VOID if tree or shrub was purchased on sale, or if plant is not given proper care & watering. 

Roses and grasses are not guaranteed.

 


Placing an Order TOP

Baker’s Village Garden Center offers excellent customer service. We are experts in helping you pick out that perfect gift whether it is for a baby, friend, wedding, birthday or something for yourself!

Phone: (614) 889-9407 (Monday-Friday 10am-5pm, Eastern Time)

To place an order, click on the “Add to Cart” button next to each item. When you are finished shopping, select the “View Cart” link and proceed to checkout.


General Information TOP

Baker's Village Garden Center & Gift Shoppe
9267 Dublin Road
Powell, Ohio 43065
Phone: (614) 889-9407
Website: www.BakersVillageGardenCenter.com


Sales Tax TOP

A sales tax of 7.00% is added to orders shipped to Ohio addresses. Sales tax is not charged on shipments to gift recipients outside Ohio.


Payment Options TOP

For your convenience, we offer a Secured Shopping Cart via Pay Pal where you may use your credit card for on-line ordering. If you experience any difficulties in placing an order, please contact us.

Pay Pal is free and easy to use. You can pay by American Express, VISA, MasterCard, Discover and e-check or directly from your bank account. If paying with an e-check, it must clear before shipment can be made. E-Checks can take 3-5 days to clear. Please remember this if your order has a dead line.

We do not accept cash, or CODs.


Security TOP

At Baker's Village Garden Center, we utilize 128-bit Secure Socket Layer technology to keep your confidential information safe. If you experience any difficulties in placing an order, please contact us.


Telephone Orders TOP

We encourage you to order online for the fastest possible service, but feel free to call in your order. Call us at (614) 889-9407, weekdays from 10am-5pm Eastern Time.


International Orders TOP

At this time, we accept orders from international customers who are shipping to addresses in the U.S. only. We are unable to ship to international, APO & FPO addresses & US Territory addresses.


Privacy Policy TOP

At Baker's Village Garden Center, your privacy is important to us! All personal information is confidential and will not be shared with any third parties unless forced to do so by law. Please feel free to contact us with questions and concerns.


Return Policy Online Store Only TOP

At Baker's Village Garden Center, we are confident the quality of our merchandise will meet, if not exceed your expectations. If you are not satisfied with your purchase simply follow the instructions below.

Baker's Village Garden Center will accept returns within 14 days of purchase with a valid receipt. Pending inspection, a credit or refund will be issued for the item value. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are non-refundable. 

If you have received damaged or defective merchandise, please call Customer Service at (614) 889-9407.

Important: Shipping and Handling fees are non-refundable

Return Address
Baker's Village Garden Center & Gift Shoppe
Attention: Returns
9267 Dublin Road
Powell, Ohio 43065


Returns & Exchanges on items that Lost, Delayed or Damaged TOP

Baker’s Village Garden Center is not responsible for lost, delayed or damaged items that are being returned. Please send all returns with insurance and delivery confirmation.

Note: All packages sent via UPS or FedEX are traceable and automatically insured for $100.


Shipping and Delivery TOP

At Baker's Village Garden Center, our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, factoring in destination, weight and size of items. 

The exact shipping amount for your entire order will be calculated and displayed at Checkout.

We strive to ship all orders placed by noon Eastern Time within 48 hours! Our 48 hours shipping applies to in-stock items only and the order must be paid in full.

Orders placed on Friday after 12:01pm EST, Saturday, or Sunday, will ship on Monday. In addition, orders placed on legal US holidays will also ship the following business day.


Delivery Methods TOP

Baker’s Village Garden Center ships merchandise via USPS Priority Mail & UPS.

 


Delivery Time TOP

 

Shipping Method  When in stock items will arrive
Standard Delivery  Please allow 5-9 business days (Monday-Friday) for delivery of in-stock merchandise. 
2 Day Express  Orders placed by noon Eastern Time will be delivered in 2 business days.
Next Day Air  Available to most destinations. Orders placed by noon Eastern Time will be delivered by the end of the following business day.


Shipping Rates TOP

Shipping and handling charges are based on the value of the merchandise shipped to each address using the chart below.

Total Cost of Merchandise Standard Delivery 2-Day Express Next Day Air
Per Shipping Address
Up to $15.00 $6.85 $21.95 $32.20
$15.01 - $25.00  $8.85 $24.65 $35.90
$25.01 - $35.00 $9.85 $27.40 $39.30
$35.01 - $45.00 $10.85 $30.35 $42.95
$45.01 - $65.00 $12.85 $33.70 $45.60
$65.01 - $95.00 $15.85 $36.35 $49.15
$95.01 - $125.00 $18.85 $39.35 $52.50
$125.01 - $145.00 $21.85 $42.65 $55.85
$145.01 - $220.00 $23.85 $46.25 $59.45
$220 – Above $30.95 $49.60 $62.95

Additional Delivery charges may apply to items that are too large or bulky to be accommodated by our standard shipping charges.


Shipment Refusal TOP

Customers who refuse to accept delivery of any order will be held responsible for all postage and handling fees associated with the delivery.